Becoming a seller
Sellers complete a profile with a contact number and village, and may be asked to verify identity or a business registration before selling certain categories.
Listing standards
- Describe items accurately, with real photos of the actual item.
- Set an honest price in WST, including any packaging you charge for.
- Keep stock and availability up to date, and mark items sold promptly.
- Harvest pre-orders must state a realistic harvest or delivery window.
Fulfilment
Confirm or decline orders promptly. Package goods so they arrive in the described condition, and hand over produce fresh on the agreed date. Communicate delays through the platform, not privately.
Fees and payouts
Platform commission is deducted from each completed sale. Sale proceeds may be held until the order completes or a dispute closes. Payouts are made to the payout method on your account.
Cancellations and refunds
If you cannot fulfil an order, cancel it with a reason so the buyer is refunded quickly. Repeated late cancellations affect your seller reputation and may limit your account.
Disputes
Respond to disputes with evidence within the time shown on the dispute. Admin decisions on held funds are final for platform purposes.
Conduct
Do not solicit off-platform payment to avoid fees, create fake reviews, or list prohibited items. Breaches can result in listing removal, withheld payouts or account closure.
Questions? Email support@samoavillagemarket.shop and our team will respond within two business days.