What is covered
Buyer protection applies to orders placed and paid through Samoa Village Market where the item:
- never arrived,
- arrived damaged,
- or is significantly different from the listing.
What is not covered
- Items collected and paid for entirely outside the platform.
- Buyer's change of mind after a correct item is delivered.
- Normal variation in fresh produce such as size or ripeness within the described range.
How to raise a problem
1. Message the seller first — most issues are resolved directly.
2. If that does not work, open a dispute from the order page within 7 days of delivery or the expected delivery date.
3. Upload photos or other evidence. The seller has a set window to respond.
What happens next
Funds relating to the order can be held while the dispute is reviewed. An admin reviews both sides and resolves in favour of the buyer, the seller, or with a split. Every decision is recorded in an audit trail.
Staying safe
Keep conversation and payment on the platform, check seller verification badges and reviews, and never share your password or one-time codes.
Questions? Email support@samoavillagemarket.shop and our team will respond within two business days.